35pd Responsible Gaming — Your safety is our priority
35pd believes entertainment should always be safe and controlled — the right tools and support are always here for you.
What is responsible gaming and why does it matter?
Online casino and sports betting are primarily a form of entertainment. At 35pd, we want every player to enjoy the experience, but we never want gaming to become a problem. Responsible gaming means playing while staying in control of your time, money, and mental state — and being able to stop whenever you choose.
Online gaming is growing fast in Bangladesh. With that in mind, 35pd believes every player should have easy access to responsible gaming tools and information. We are not just a platform — we are committed to your long-term wellbeing.
Remember: winning is never guaranteed. If you find yourself placing bigger bets to chase losses, or spending money you need for daily expenses, it is time to take a break.
Six principles of safe gaming
Following these principles at 35pd keeps gaming enjoyable and in control at all times.
Set a budget
Decide before you play how much you are willing to spend. Only use money that, if lost, will not affect your daily life. Set your budget before making a deposit via bKash, Nagad, or Rocket.
Stick to a time limit
Do not play for long stretches without a break. Set a time limit for each session and take a break when you reach it. Spending time with family and friends is just as important.
Do not play on emotions
Avoid playing when you are stressed, angry, or feeling low. Gaming is not a way to manage emotions. Playing with a calm, clear head makes it easier to make decisions and avoid unnecessary risk.
Take regular breaks
Use the time-out feature at 35pd. You can give yourself a break for a day, a week, or longer. Taking a break is not a sign of failure — it shows a winning mindset.
Do not chase losses
Placing bigger bets to recover lost money is the most dangerous habit of all. Every round is independent — a previous loss does not guarantee a future win. If you are losing, stop.
Use deposit limits
At 35pd you can set a daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. It is your decision and your protection.
Recognise the warning signs
If you are experiencing any of the following, it is a warning signal — seeking help is not a sign of weakness, it takes courage.
- You are spending more than your budget and struggling to cover essential household expenses.
- You keep coming back to play in the hope of winning back lost money, but things are getting worse.
- You are hiding your gaming from family or friends, or lying to them about it.
- Your focus is drifting away from work, studies, or social responsibilities, and gaming is constantly on your mind.
- When you cannot play, you feel irritable, restless, or mentally unsettled.
- You are borrowing money or taking on debt to fund your gaming.
- Gaming is affecting your sleep, eating habits, or overall health.
35pd's protection tools
35pd provides these tools free of charge to keep your experience safe.
| Tool name | Details | When it takes effect |
|---|---|---|
| Deposit limit | Set a maximum deposit amount on a daily, weekly, or monthly basis — the limit applies regardless of whether you deposit via bKash, Nagad, or Rocket. | Immediately |
| Time-out | A short break — temporarily suspend your account for anywhere from 24 hours to 30 days. Your account is automatically reactivated when the period ends. | Immediately |
| Self-exclusion | Close your account permanently or for a set period for a longer-term break. While self-exclusion is active, no bonuses or promotional messages will be sent to you. | Within 24 hours |
| Session reminder | Display a time alert on screen after a set period so you know how long you have been playing. | Activate from settings |
| Betting history | View your full transaction and betting history — a clear record of how much you have deposited, lost, and withdrawn. | At any time |
To activate these tools or change your limits, contact our support team via live chat or at [email protected].
Age verification and protection of minors
35pd is only for people aged 21 and above. Age verification is mandatory at registration. If any minor attempts to use this platform, their account will be closed immediately.
If anyone under 18 lives in or visits your home, please use password protection on your device and account. Do not leave a device unattended with the 35pd app or website open.
Parental controls
Use Google Family Link, Apple Screen Time, or other parental control software on your device. This prevents minors from accessing gambling sites.
Identity verification
35pd may request additional identity verification on any account that raises concern. This is for your protection and everyone else's — please cooperate.
Assess yourself
Ask yourself honestly about your gaming habits. Consider each of the following:
Am I playing for entertainment?
If the answer is "no" — for example, if you are playing as a way to earn money or to escape emotional pain — stop and seek help.
Am I staying within my budget?
If you have gone over your set budget or find yourself making extra deposits, set a deposit limit.
Can I stop whenever I want?
If the "just one more" mindset keeps coming back and stopping feels difficult, use the time-out or self-exclusion feature.
Are the people close to me worried?
If family or friends have expressed concern about your gaming habits, take what they say seriously — they may not be wrong.
Get in touch for support
If gaming has become a problem, do not face it alone — 35pd and external organisations are always here.
35pd live chat support
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Send a message via live chat for help with deposit limits, time-outs, or self-exclusion.
24/7 Live Chat
Contact us by email
Email us to share your situation confidentially. Our team takes every message seriously. Self-exclusion requests can also be submitted by email.
External support organisations
Gambling addiction is a health issue. In Bangladesh, you can contact the National Institute of Mental Health (NIMH) and the Kaan Pete Roi helpline for mental health support. Support from family is also invaluable.
Seek professional advice
How does self-exclusion work?
Self-exclusion is 35pd's strongest protection tool. Once activated, you will not be able to log in to your account for a set period or permanently. During this time, no deposits or bets will be accepted, and no bonuses or promotional messages will be sent.
To activate self-exclusion, contact us via live chat or at [email protected]. There is no complicated process — just let us know and our team will act straight away.
To reactivate your account after the period ends, you must also contact us — it does not reactivate automatically, because your decision is what we respect most.
Play safe, play with enjoyment
Enjoy entertainment at 35pd — within your limits, with full awareness.